Fewer than 4.5% of Microsoft 365 customers pay for Copilot after three years, only 1% use it weekly, and Microsoft raised prices regardless.

  • yesman@lemmy.world
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    4 months ago

    Microslop is confused that the people forced to pay for shitty software won’t pony up for the optional shitty software.

  • palordrolap@fedia.io
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    4 months ago

    Insufficient demand means insufficient return on investment, so of course prices need to go up to make up the shortfall.

    And in another story on my feed, we have a trillionaire with the opposite problem, where there’s too much demand, so of course, prices need to go up to reduce demand.

    • adarza@lemmy.ca
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      4 months ago

      ‘365’ subscribers got rate increases specifically because the copilot bullshit was bundled in. they’re already paying for it… they just don’t use it. and you have to jump through hoops, such as feigning a cancellation, just to be offered the non-copilot plan. most don’t know that even exists as an option.

    • Zorque@lemmy.world
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      4 months ago

      I mean, it works at small scale… when people are honest about their products and desire… and dont just want to make money.

      Basically outside of capitalism.

  • kescusay@lemmy.world
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    4 months ago

    I mean, did anyone expect anything different? The frontier providers that Copilot depends on switched to token-based billing in a desperate and ludicrous attempt to somehow turn a profit on AI, so of course Microsoft is gonna jack up their prices too.

    • Prove_your_argument@piefed.social
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      4 months ago

      The service is the holy grail of MBA. You own nothing and pay constantly. Subscriptions galore and there is zero portability so high vendor lock-in once you start customizing. The pricing agreement is entirely one sided so the execs can set bonus payout performance objectives in ways that let them take advantage of properly timed price increases.

      It’s similar to AWS, Azure and the rest of the cloud platforms and i’ve never heard anybody say moving to those saved them money even after staff reductions.

  • DarkCloud@lemmy.world
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    4 months ago

    Microsoft claim there’s over one billion Windows 11 users though… So wouldn’t 4.5 % still be huge?

    • trem@lemmy.blahaj.zone
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      4 months ago

      You’re doubly confused. You’re thinking of GitHub Copilot, when this is about M365 Copilot. Last I heard, they have 78 different products called Something Copilot, so confusion is understandable.

      But then what you’re actually thinking of is the “GPT” series of large language models, developed by OpenAI.
      GitHub Copilot is merely a GUI and a harness for large language models. It defaults to the GPT models, and is probably somewhat optimized for them, but it can use other models as well.

      This harness can influence the quality quite a bit, as it decides which source code files to feed into the model for context. I’m not aware of people saying that GitHub Copilot is particularly good at that, but it’s available as an extension for IDEs, so it automatically knows which files you’re editing, which can be useful.

      And yes, the GPT models have fallen quite a bit behind since the start of the year.

      • [object Object]@lemmy.ca
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        4 months ago

        But in Copilot Chat in MS Office for example, isn’t the LLM itself Copilot? That’s what I’m talking about as being a weak LLM — I know originally it was some variant of ChatGPT.

        GitHub Copilot now is less a model and more a router. Kind of a pity, they had a solid lead there. I at least used it to complete yaml and json configs and it made fewer typos than me.

  • HackThePlanet@lemmy.ml
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    4 months ago

    Strange, I thought that paying more and more to get, in most cases, less and less was a good business move.

  • dparticiple@sh.itjust.works
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    4 months ago

    I tried to use M365 (CoPilot) with a seemingly simple task - take a Word doc with a form and populate it with some example data. It took several minutes to think, and then fifteen or so more to complete.

  • rebelsimile@sh.itjust.works
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    4 months ago

    I genuinely think AI is useful for about 2% more adoption of things than was going on before. 2% more coders, 2% more artists (for whatever that’s worth which isn’t a lot), just 2%.

  • blazeknave@lemmy.world
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    4 months ago

    What’s even behind it? I always assumed openAI given the early investment deal. Is Microsoft an AI vendor with their own frontier models?!

  • HieroProtagonist@lemmy.ml
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    4 months ago

    The thing with Copilot is… it’s pretty useless. I mean, i am pro AI, i use Mistral daily for various tasks and toyed with others like ChatGPT and Grok, but Copilot is surely the least capable of the big models.

    • TheOctonaut@piefed.zip
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      4 months ago

      Second upvoted person in this /c/technology thread who thinks Copilot is a model and not an interface to several other models and literally naming models you can use in Copilot.

      I don’t know if ignorance of the technology you’re commenting on is considered a plus only if it’s AI.

    • nymnympseudonym@piefed.social
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      4 months ago

      Ditto. I use Codex and Claude Code on a daily basis. Copilot feel like it’s from the 80s, a few generations behind

      • TheOctonaut@piefed.zip
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        4 months ago

        Microsoft CoPilot 365 is not GitHub Copilot. I’ll give you a pass on Microsoft’s incredibly bad naming policies.