

It was having teams that gave a shit about the customer, it was putting the customer above all else, and it was going home feeling like you worked on something useful and good.
That was because there weren’t enough engineers back in the day. Then everybody went into learn to code, visa programs got scaled up, the after covid boom faded and the market became flooded enough to be employer owned.

It needs AI, but not LLM. A simple neural net for recognising expressions, what is still AI, runs on a phone.