Castro Podcasts — Things I got wrong: Support
www.uncommonapps.nyc
Building meaningful relationships with customers through support didn't turn out as I'd hoped
  • Infernal_pizza@lemmy.dbzer0.comEnglish
    1·
    4 months ago

    Telemetry exists to aid enshittification. Widely hated update that has loads of people complaining online but causes no change in usage? Keep it. Update causes dip in usage? Post generic “we hear your concerns” statement, backpedal slightly and try again in 6 months. Beloved feature is only actually utilised by 5% of your users? Get rid of it.

    • ExcessShiv@lemmy.dbzer0.comEnglish
      1·
      4 months ago

      Beloved feature is only actually utilised by 5% of your users?

      I mean, there is a pretty strong argument that if 95% of users don’t use a function, then it is not actually beloved and just more of a niche thing that the vast majority don’t care about.

      • forestbeasts@pawb.socialEnglish
        1·
        4 months ago

        That 5% is 5% of the users who don’t turn the telemetry off.

        And if use of that feature is strongly correlated with the type of person who also turns off telemetry…

        – Frost

      • ParlimentOfDoom@piefed.zipEnglish
        1·
        4 months ago

        The core design philology of windows is cobbling together thousands of niche use case features and set ups that have accumulated from their all their previous versions. That’s why it’s so janky.